...What Jobs did next, according to Carmine Gallo, author of The Presentation Secrets of Steve Jobs, was vintage Jobs (and a model for how presenters should deal with stage crises): He did not panic. He did not look hot under the collar of his trademark turtleneck. Hishours of practice and intimate knowledge of every inch of every slide made him comfortable enough so that he could jump around to another part of the presentation (in this case, to look at photos). Jobs “trouble shooted” his problem by asking the audience (and, presumably, his back-stage engineers) for a little networking assistance. “You know, you could help me out. If you're on Wi-Fi, if you could just get off,” he pleaded, to roaring audience laughter. “I’d appreciate it. We're having a little problem here.”
And he sprinkled in several more bits of humor to diffuse any audience insecurity. “I’ve got time,” he joked, while waiting for the audience to “police each other.”
/// My comment:
Live demonstrations do NOT always go as well as rehearsed, so it's critical for the presenter to be prepared to work around these types of issues. They must be able to retain the audiences attention and get the message across. We all know technology isn't 100% perfect all the time.
Accenture maintained its hold at the top of the IT service provider market, as TCS inched to No. 2 and CapGemini leapfrogged to No. 6 in a year marked by a more incremental approach to modernization, according to Everest Group’s 7th annual rankings.
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